Frequently Asked Questions

You can track your order by visiting here: Track Order

Follow the steps below to place an order.

1. Add to Cart To add an item to your cart, select ADD TO CART on the product page.

2. Review Shopping Cart After you finish shopping, review all items in your shopping cart to verify the correct product and quantity has been selected.

3. Proceed to Checkout When you are ready to order, select the button located in your shopping cart.

If you have a Coupon Code, make sure to redeem it by entering the Coupon code and clicking the ADD COUPON button. If your coupon code does not calculate, view our Coupon Code Help page.

4. Account Login Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care stating “Account Login Issue” to update your account or simply create a new account.

New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.

5. Enter a Billing Address Your billing address must match the address listed with your financial institution.

6. Enter a Shipping Address If your shipping address is the same as the billing address, check the “My shipping address is the same as my billing address” box. If you don’t find this option, just enter your billing address.

7. Payment Information Select your method of payment. View acceptable payment methods here.

8. Select Delivery & Gift Options Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.

9. Submit Order Review all the information you have entered. If everything is correct, select “Place Order” to complete the order. Do not click “Place Order” more than once, or the system will duplicate your order. An order confirmation will appear on your screen with your invoice number. We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you. Note: For Payment Information including accepted methods of payment and details on when you will be charged for your order, click here.

10. Check Your Order Status If, at any time, you would like to review your order, click the Login link in the top right corner of most pages to login to your My Account.

Please refer here for full details on our Returns Policy.

Once you submit your Brow Cosmetics order, we are unable to make cancellations or changes. For more information, visit Returns for Items Purchased here. If you have any questions or concerns, please Contact Us with your name and order number, and a Customer Care representative will respond to you as soon as possible.

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference. To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. You can also create an account at the link below: ACCOUNT LOGIN PAGE

The credit card used for your purchase will be charged when your order is shipped. If you have further questions, please Contact Us.

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment information is processed securely on our site. No card details are transferred to or held by Brow Cosmetics. All transactions take place via connections secured with the latest industry standard security protocols. All transactions take place via connections secured with the latest industry standard security protocols.

If you have paid for your order with card, the refund will be made back to the same card. If you have paid with PayPal, the refund will be made back to the same PayPal account the payment originated from.

Once our store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Our products contain only carefully selected 100% natural ingredients which are suitable to all types of skin, particularly sensitive. However, If you know that you have very sensitive skin, we do recommend you consult a doctor before you try Brow products. Simply take the list of our Brow ingredients to your physician, and make sure you’re not allergic to any of them. If after consultation you decide to give our products a go, always test them first! Apply a little Brow product to your wrist or behind your knee, before putting any on your face to make sure your skin loves this new product.

Brow Cosmetics! is not sold in any retail stores. We are an eCommerce business, and our products are only available online in the Brow Store. If you’re concerned about buying cosmetics online, read on… First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping. Second, we have fantastic information about all our products for you. If you go to our Store, you can watch our videos, read about each product, and check out the ingredients to see how the products are made… So you can be sure that what you see is what you get. If you have further questions, please reach out to us by email, on-site chat or phone.

Yes! All Brow products are ideal for all skin types. We also have carefully selected range of products for those with mature skin. You can find them here. We use ingredients that specifically target the natural effects of age and environment on the skin.

Absolutely. Brow products were formulated considering all skin types, particularly sensitive. Containing no synthetic, artificial or harmful chemicals, our products use ingredients that actively and naturally nourish and moisturize the skin, with properties that are excellent for dry, combination, oily, acne or eczema-prone skin. So from porcelain skin to chocolate skin, it will work beautifully. But all you can do to know it for sure is to try it for yourself! Remember, we have a 100% money-back guarantee. If you are not satisfied for any reason, you will get a full refund minus shipping.

No!. We guarantee that none of our products or any of the ingredients in our products have been animal tested. Also, our products contain no phthalates, parabens, binders or added ingredients. We are very proud of the quality of our products, and you can know that we take the greatest care in their manufacturing. If you have any questions at all, just reach out to us by email, on-site chat, or phone and we’ll back up what we say!

Please refer here for full details on the cost of Shipping.

Please refer here for full details on Time